A comprehensive suite of features designed to help you manage IT support efficiently and scale your operations.
Multi-tenancy with PostgreSQL RLS ensures 100% security of your data. Each organization's data is completely isolated from others.
SLA policies, automatic agent assignment and ticket processing rules. Streamline your workflow with intelligent automation.
Flexible role and permission system for efficient work. Assign roles, manage permissions, and control access with granular settings.
Detailed reports and charts for decision making. Track performance metrics, response times, and team productivity in real-time.
Track response and resolution time with visual indicators. Never miss a deadline with automated SLA tracking and alerts.
Group similar notifications and flexible delivery settings. Stay informed with intelligent notification management.
Create and manage a comprehensive knowledge base. Help users find answers quickly with searchable articles.
Connect with your favorite tools via webhooks and API. Integrate with Slack, Teams, Jira, and more.